liveops.comLiveops: Delivering better CX outcomes

Scale your CX Become an Agent Scale your CX Become an Agent Solutions Agent Community Liveops Platform Industries Healthcare Retail Insurance Energy & Utility Government Travel & Hospitality Communications Financial Services Resources Virtual Agents Flexible Workforce Customer Experience Blog Case Studies White Papers About Why LiveopsSustainability News Corporate Careers Scale your CX Become an Agent People-Powered, Tech-Connected The Liveops platform connects advanced technology with an expert human touch, empowering our virtual, flexible agents to deliver better experiences for your customers. Better CX means your brand gets stronger, your customers grow deeper loyalties, and your bottom line grows. Learn More Delivering better CX outcomes with the right talent at the right time. This platform supports the ideal contact center augmentation strategy, bringing together distributed agent talent with the ability to easily respond to surges in demand. Don’t let the next surprise get in the way of delivering a great customer experience. Build your brand with each interaction. It’s not easy to find a flexible team of experienced agents who understand your brand. Liveops provides that. Build your brand with better agents. Liveops agents bring more professionalism, education and life experience, giving your customers the calm, empathetic ear they need. Meet Liveops Agents Tackle demand with flexible talent. Whether calls are slow or surging, a network of brand-certified agents flexes with demand. Read the case study Reduce your total cost of support. With our model, there’s no need to overstaff. When call volumes are low, you pay less. Download the white paper Not just good on paper. With Liveops platform, you don’t pay for brick-and-mortar overhead. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. 75-100% Average flex to unexpected events +2-3 Points above CSAT client goals, on average 25% Faster speed to proficiency 15+ Years, average agent experience Liveops agents take your brand’s success personally. Liveops mobilizes reliable, brand-certified agents. The platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brand’s success. Award-winning distance learning ensures great CX. Liveops’ award-winning certifications educate agents on your brand, preparing them to connect with your customers. Read the article True flexibility attracts better agents. The best agents aren’t looking for part-time. They want right-time.” Our scalable platform lets agents define their availability. Learn more about "right time" Agent-entrepreneurs are motivated. When agent success depends on how well they serve your customers, entrepreneurial agents don’t have to be told what to do. Meet Liveops Agents What drives us at Liveops? We’re here to improve people’s lives. Although we use a tech-enabled platform and philosophy to get it done, we’re a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better. WATCH THE VIDEO We’ve had the pleasure of working with Liveops for the past two years, adding a new level of professionalism to our needs. Without a doubt, they are the most organized company we’ve ever worked with. Director of Customer Care, healthcare organization Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. GM Regional Customer Care Operations, major utility We’ve been partnering with Liveops since 2010 for all our inbound needs. Their consistency, professionalism and customer service are unparalleled in the industry. Account Manager, media company Enterprises trust their customers to Liveops agents. Your customers deserve the best at every touchpoint. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. It’s why we’ve led the industry in virtual, flexible agent services for more than 20 years. And, it’s why some of the biggest enterprise names trust Liveops agents to represent their brand. Industries VirtualFlex Why Liveops? Learn more. Connect with us to find out how Liveops can help you build your brand with every interaction. Let’s Connect What is The Liveops Platform? Industries ResourcesCareers Contact Copyright © 2024 Liveops, Inc. All rights reserved. Privacy Policy Terms of Use Want to become a Liveops agent? Find Out How & Apply → We use cookies to improve your experience on our website. To accept cookies continue browsing as normal. You can also manage cookies in your browser settings. To find out more, read our Privacy Policy and Cookie Policy...